How to refund a member's payment?

1. Open the Members tab or search for the respective members by their name.
2. Click the MEMBERSHIP SETTINGS button in front of the member's name.

3. Click on the Subscription tab and then click Payment history.

4. From here, you can view every payment made by this user and select the one you'd like to refund by clicking on the payment date. If your available account balance exceeds the amount of this refund, you'll be able to refund by clicking the REFUND PAYMENT option.

Important:

1. You may not refund more than your available account balance. If you still need to refund a member, we recommend you wait to gain more subscribers or use a third-party platform (Paypal, Venmo, Cash app, Zelle, Apple Pay, etc).
2. Refunding does not cancel a member's subscription or remove them from the group. To do so, choose cancel subscription from step 3. If you wish to remove this user from the group, you can remove them by clicking the Membership tab in step 3.