How to refund a member's payment?

1. Open the Members tab or search for the respective members by their name.
2. Click the MEMBERSHIP SETTINGS button in front of the member's name.

3. Click on the Payments tab.

4. From here, you can view every payment made by this user and select the one you'd like to refund by clicking on the payment date. If your available account balance exceeds the amount of this refund, you'll be able to refund by clicking the REFUND PAYMENT option.

To issue a partial refund, proceed to click the "REFUND PAYMENT" option, and then you'll see an option to do a partial refund. Please note that for this, you'll need to have a sufficient balance in your account.

To issue a refund to the canceled members or churned/banned members, you can refund from the respective subtab on the Members tab:

Important:

1. You may not refund more than your available account balance. If you still need to refund a member, we recommend you wait to gain more subscribers or use a third-party platform (Paypal, Venmo, Cash app, Zelle, Apple Pay, etc).
2. Refunding a group subscription charge does not cancel a member's subscription or remove them from the group. If you wish to remove a member from the group, you can remove them by clicking the Membership Settings or cancel their subscription.

Remove from group - This will remove the member from the group. Their subscription will be canceled.  Member has the ability to rejoin in the future.

Ban from group - This will remove the member from the group. Their subscription will be canceled. Member won't be able to rejoin.

Cancel subscription - This will cancel their membership at the end of their billing data. Member will be removed after their billing date.