What to do if a referral wasn't attributed?
Group Affiliate: If the group wasn't attributed, the only way to attribute is to cancel your current free trial and then create another free trial by clicking on the affiliate link.
A. How to cancel - https://help.skool.com/article/36-how-to-cancel-my-skool-subscription
B. If you need to transfer content - https://help.skool.com/article/199-how-to-duplicate-a-course-to-another-group
C. Affiliate doc - https://help.skool.com/article/33-how-to-refer-others-to-skool
Member Affiliate: In these situations, it's best to self-diagnose and take the appropriate action. Say member A referred to member B.
- Check if member A is NOT an admin. The feature is intended only for members, mods, not admins, and owners of the group.
- Check if the affiliate feature is turned on for the group. This is only feasible on the Pro plan.
- Check if member A has an active membership. If their subscription is cancelled, the referral will not be attributed.
- Check if member B ACTUALLY clicked on the referral link shared by member A.
- Check if member B is a new member and not rejoining the group, since that won't count.
- For courses, check if the affiliate toggle is ON for the course. This is a separate toggle from the group-level toggle for the feature.
Furthermore, it's best to just remove member B and get them to rejoin from a different Skool account. You may need to issue a refund and remove. Or, you can ask member B to rejoin after the end of their billing cycle as well by clicking on the member A's referral link.
Note that product support cannot re-assign/add affiliate attribution to any user at all. The affiliate system is end-to-end automated.