How to troubleshoot video issues?

Note that Skool leverages 4 different content hosting partners to host videos in the Classroom - YouTube, Vimeo, Wistia, and Loom. If you're experiencing issues with a video not loading, let's make sure that the partner platform is set up correctly.


If in case you don't know which content hosting partner platform is used, kindly reach out to the group admins.


YouTube videos not streaming:

Troubleshooting actions -

  1. Try logging in to your Google accounts in the same browser.
  2. Disable your VPN or switch networks and try again.
  3. Disabling any browser extensions you may have.
  4. Switch networks if possible from 5G WiFi to 2G WiFi, or to LTE.
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